AZJili Privacy Policy – How We Protect Your Personal Data

01 Introduction

This Privacy Policy describes how AZJili ("we", "us", "our", "the Platform") collects, uses, stores, and protects personal information provided by players and visitors to azjili.best. It applies to all users of the platform, regardless of location, as long as they are accessing AZJili services.

AZJili is operated in compliance with applicable online gaming regulations and data protection standards. We take your privacy seriously — not because we have to, but because we believe every Filipino player deserves to know exactly what happens to their information when they trust us with it.

If you have any questions about this policy or how your data is handled, you can reach us at support@azjili.best or via our 24/7 live chat.

02 Information We Collect

AZJili collects personal information in two ways: information you provide directly, and information gathered automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and account password
• Government-issued ID (for KYC verification, when required)
• Payment method details (e.g., GCash mobile number, bank account details — note: AZJili does not store full card numbers)
• Communications sent to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and features used
• Game activity, betting history, and transaction records
• Cookie data and similar tracking technologies (see Section 6)

03 How We Use Your Information

AZJili uses the personal information we collect for the following purposes:

• Account management — creating and maintaining your player account, verifying your identity, and managing your preferences.
• Transaction processing — facilitating deposits and withdrawals in Philippine Peso using your chosen payment method.
• Customer support — responding to your inquiries, resolving disputes, and providing assistance through live chat or email.
• Legal and regulatory compliance — meeting KYC, AML (Anti-Money Laundering), and other applicable legal obligations under our gaming license.
• Security and fraud prevention — detecting, investigating, and preventing unauthorized access, cheating, money laundering, and other prohibited activities.
• Platform improvement — analyzing usage patterns to fix bugs, optimize performance, and develop new features our players actually want.
• Promotional communications — sending you information about bonuses, tournaments, and new games at AZJili, where you have given consent or where we have a legitimate interest to do so.
• Responsible gaming — monitoring play behavior to identify potential problem gambling patterns and offering appropriate support tools.

AZJili will not use your data for purposes beyond those listed above without obtaining your prior consent or unless required by law.

04 Legal Basis for Processing

AZJili processes personal data on the following legal grounds:

• Contractual necessity — processing required to provide you with the services you signed up for, including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, including KYC requirements, AML regulations, and gaming license conditions.
• Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and direct marketing communications (where appropriate and not overridden by your rights).
• Consent — processing based on your explicit consent, such as receiving promotional emails. You may withdraw consent at any time by contacting our support team.

05 Sharing Your Information

AZJili does not sell your personal information to third parties. We may share your data only in the following limited circumstances:

• Payment processors — to facilitate deposits and withdrawals via GCash, Maya, GrabPay, BDO, BPI, UnionBank, Visa/Mastercard, and other supported payment channels. These providers are bound by their own data protection obligations.
• Identity verification providers — to verify your identity during KYC procedures, where applicable.
• Regulatory and law enforcement authorities — when legally required to do so by our gaming license, a court order, or applicable Philippine law.
• Service providers — third parties who assist us in operating the platform (e.g., cloud hosting, analytics, fraud detection), under strict data processing agreements that prohibit them from using your data for their own purposes.
• Business transfers — in the event of a merger, acquisition, or sale of AZJili, personal data may be transferred as part of the transaction, with appropriate safeguards in place.

06 Cookies and Tracking Technologies

AZJili uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Here's how we use them:

• Essential cookies — required for the platform to function. These enable login sessions, security features, and basic navigation. You cannot opt out of these without affecting platform functionality.
• Performance cookies — collect anonymous data about how players use the platform (e.g., which pages are visited most, where errors occur). This helps us fix issues and improve the overall experience.
• Functional cookies — remember your preferences such as language settings and display options to give you a more personalized experience.
• Analytics cookies — used by our analytics tools to understand aggregate usage patterns. Data collected is anonymized and not linked to individual player accounts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some features on AZJili. For detailed cookie management instructions, consult your browser's help documentation.

07 Data Retention

AZJili retains your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. In practice, this means:

• Active accounts — data is retained for the lifetime of your account plus a minimum of five (5) years after closure, to comply with anti-money laundering and gaming license record-keeping requirements.
• Transaction records — financial transaction data is retained for a minimum of five (5) years from the date of the transaction.
• Support communications — records of customer support interactions are retained for up to three (3) years.
• Marketing data — if you have consented to marketing communications, your contact details are retained until you withdraw consent or request deletion.

Once the applicable retention period has passed, AZJili will securely delete or anonymize your personal data in accordance with standard data disposal practices.

08 Your Privacy Rights

As an AZJili player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@azjili.best or via live chat.

AZJili will respond to data rights requests within 30 days. Note that some requests may be limited where retention is required by law — for example, transaction records required for AML compliance cannot be deleted before the mandatory retention period has passed.

09 Data Security

AZJili takes data security seriously and implements technical and organizational measures appropriate to the sensitivity of the data we hold. Our security practices include:

• SSL/TLS encryption on all data in transit between your device and our servers.
• Encryption at rest for sensitive personal and financial data stored in our systems.
• Two-factor authentication options for player accounts to prevent unauthorized access.
• Firewalls, intrusion detection, and access controls on our server infrastructure.
• Regular security audits and vulnerability assessments by qualified security professionals.
• Staff training on data protection procedures and awareness of phishing and social engineering threats.

Despite these measures, no system is completely immune to security incidents. In the event of a data breach that poses a risk to your rights, AZJili will notify affected players promptly and take immediate remedial action.

10 Children's Privacy

AZJili strictly prohibits access by individuals under the age of 21. We do not knowingly collect personal data from minors. If we discover that an account has been created by someone under 21, we will immediately suspend the account and delete any associated personal data.

If you believe a minor has accessed or registered on AZJili, please contact us at support@azjili.best immediately. We take this issue seriously and will investigate all reports promptly.

11 Third-Party Services

AZJili's platform may interact with third-party services that have their own privacy practices. These include payment processors such as GCash, Maya, and GrabPay, as well as game software providers and analytics tools.

While AZJili selects service providers carefully and requires them to handle data securely, we cannot control the privacy practices of third-party companies once data leaves our direct control. We encourage you to review the privacy policies of any third-party service you use in connection with AZJili.

AZJili's website does not contain links to external third-party websites beyond the service integrations described above. We do not endorse or take responsibility for the content or privacy practices of any external sites.

12 Changes to This Privacy Policy

AZJili may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights, we will provide notice via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Continued use of AZJili after any updates have been published constitutes your acceptance of the revised policy. If you have concerns about any changes, please contact our support team before continuing to use the platform.

13 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please don't hesitate to reach out. Our team is here to help.

• Live Chat: Available 24/7 directly on the AZJili platform — the quickest way to get a response.
• Email: support@azjili.best — we respond to all data-related inquiries within 48 hours on business days.
• FAQ: Visit our FAQ page for quick answers to common questions about your account and data.

For data rights requests specifically — such as access requests, correction requests, or deletion requests — please email us with the subject line "Data Rights Request" along with your registered email address and a brief description of your request. We'll process it within 30 days.